Terms and Conditions

1. Contact Details

These Terms and Conditions govern your use of the Incaspin Casino website for players in the United Kingdom on the domain inca-spin.uk ("Website"). By registering an account or using the services on this Website, you agree to be bound by these Terms and Conditions.

If you have any questions about these Terms and Conditions, your account, or our services, you can contact us using the following details:

• Customer Support (24/7): Live Chat on the Website
• Email: [email protected]
• Website: https://inca-spin.uk

2. Introduction and Legal Information

This Website is operated under the brand name Incaspin ("Incaspin", "we", "us", "our"). By using this Website and opening an account, you enter into an agreement with the following entities:

• Operating Company: Legasta Technologies SRL
• Company Number: 3-102-921383
• Registered Address: Province 01 San Jose, Canton 01 San Jose, Cathedral District, Tenth Avenue, Thirty-Three and Thirty-Five Streets, Office 3335, Costa Rica
• Licensing Authority: Tobique Gaming Commission
• Licence Number: 0000158
• Governing Licence Law: Laws of Tobique

Payment processing and certain transactional services may be provided by our appointed payment agent:

• Payment Agent: OptaStream Innovations Limited
• Registration Number: HE 472273
• Jurisdiction: Cyprus
• Registered Address: Souliou, 18, 2018, Strovolos, Nicosia, Cyprus

These Terms and Conditions form a binding agreement between you and Incaspin from the moment you tick the box confirming that you accept them, register an account, or start using the services on this Website.

3. Acceptance of Terms

By using this Website, you confirm that:

• You have read, understood, and agree to these Terms and Conditions.
• You also agree to the following policies, which are part of these Terms by reference:

• Privacy Policy
• Cookie Policy
• Bonus Terms and Conditions
• Sportsbook Rules
• Responsible Gaming Policy
• KYC and Verification Policy
• Anti-Money Laundering (AML) Policy

If you do not agree with any part of these Terms and Conditions or any related policy, you must stop using the Website and close your account.

4. Eligibility and Player Requirements

4.1 Age Restriction

Incaspin is strictly for adults. You are allowed to open an account and use our services only if:

• You are at least 18 years old; and
• You meet the legal age for online gambling under the laws that apply to you.

We carry out age verification checks. If we are unable to verify your age, we may suspend or close your account and withhold winnings until your age is confirmed. If you are found to be underage:

• Your account will be closed.
• Your deposits may be returned where possible.
• Your bonus funds and winnings will be forfeited.

4.2 Legal Use of the Website

You may only use this Website if doing so is legal in your country or region. You are fully responsible for ensuring that your use of Incaspin is not against any law or regulation that applies to you. Incaspin does not provide legal advice and does not accept liability if you use the service in breach of local rules.

4.3 One Account per Person

Each player is allowed to hold one account with Incaspin. It is strictly forbidden to open more than one account per person, household, IP address, or device. We may close duplicate accounts and:

• Void bonuses and winnings connected to duplicate accounts.
• Return remaining real-money balances where appropriate and permitted.

5. Account Registration

5.1 Creating an Account

To register an account with Incaspin, you must complete the registration form on the Website, providing current and accurate information including, at a minimum:

• Full name
• Date of birth
• Country of residence
• Valid email address
• Mobile number (if requested)
• Chosen currency (where available)
• Password and security details

By opening an account, you confirm that:

• You are acting on your own behalf and not for any third party.
• You are using your own funds.
• You are not classed as a politically exposed person (PEP) or under sanctions, unless we explicitly accept you as such under strict procedures.

5.2 Verification and KYC

To comply with licence requirements, AML rules, and our internal security procedures, we will carry out KYC (Know Your Customer) checks. At any time we may ask you to provide:

• Proof of identity (passport, ID card, or driving licence).
• Proof of address (utility bill, bank statement, or similar document).
• Proof of payment method ownership (e.g. card copy, wallet screenshot, bank statement).
• Source of funds or source of wealth documents, where required.

We may suspend your account and withhold deposits or winnings until you have successfully completed verification. Failure to provide accurate and valid documents may lead to account closure.

5.3 Account Security

You are responsible for:

• Keeping your login details safe and confidential.
• Ensuring that no other person has access to your account.
• Informing us immediately if you suspect unauthorised access to your account.

We are not responsible for losses arising from unauthorised use of your login details where you have failed to keep them secure.

6. Responsible Gaming

Incaspin supports responsible gaming and offers several tools to help you stay in control:

• Deposit limits
• Loss limits
• Session limits
• Cool-off periods
• Self-exclusion

Self-exclusion is available for a minimum period of 3 months and up to 5 years. During self-exclusion you will not be able to access your account or receive marketing materials, where technically possible. If you wish to self-exclude, please contact our support team via Live Chat or email.

If you feel your gambling is no longer under control, we strongly encourage you to use these tools and to seek help from independent support organisations.

7. Deposits

7.1 Available Currencies

Incaspin supports several currencies, including but not limited to:

• EUR, BRL, CAD, NOK, NZD, CZK, ZAR, BGN, HRK, RON, AUD
• Crypto currencies: BTC, ETH, XRP, LTC, BCH

The internal operating currency of the Website is the euro (EUR). If your account is in another currency, we may convert amounts at the current exchange rate provided by our payment processors.

7.2 Deposit Methods and Limits

You can fund your Incaspin account using the payment options available in your cashier section. Typical methods include:

Minimum deposit for casino bonuses is usually €15. Minimum deposit for sports bonuses is usually €20. Local equivalents may apply where supported.

7.3 Deposit Procedure

To make a deposit:

1. Create or log in to your Incaspin account.
2. Open the cashier section.
3. Select your preferred payment method.
4. Enter the deposit amount (respecting minimum limits).
5. Confirm the payment according to the method selected.
6. Wait for the funds to appear in your account balance.

7.4 Fees

Incaspin generally does not charge fees for standard deposits. However, certain intermediaries or banks may charge their own fees, and we are not responsible for such costs.

8. Withdrawals

8.1 Withdrawal Methods and Limits

Withdrawals are usually processed using the same method used for deposit, where possible. Standard options include:

The minimum withdrawal usually starts from €50 and may be as high as €120, depending on the method and region. We may pay very large wins in instalments, typically in blocks of up to €15,000 per payment cycle.

8.2 Withdrawal Rules

Before a withdrawal can be processed:

• You must complete all required KYC checks.
• You may be required to wager your deposits at least 3x on qualifying games to comply with AML rules and prevent cash recycling.
• You must use, where possible, the same payment method for withdrawal as was used for deposit.

We aim to process withdrawal requests within up to 72 hours. Actual transfer times depend on your bank, payment provider, or blockchain network in the case of crypto transfers.

8.3 Withdrawal Procedure

To request a withdrawal:

1. Log in to your Incaspin account.
2. Open the cashier and select the withdrawal section.
3. Choose the payment method, usually the same as your deposit method.
4. Enter the amount you wish to withdraw, subject to minimum and maximum limits.
5. Submit the withdrawal request.
6. Complete any KYC or security checks requested by our team.

We reserve the right to request additional verification for any withdrawal, especially for higher amounts, suspicious activity, or where required by law.

8.4 Fees and Special Cases

Incaspin does not normally charge a fee for standard withdrawals. However:

• Bank intermediaries may charge a fee of around €16 or more, depending on your bank and region.
• Recovery of incorrectly addressed or lost crypto transactions, if possible at all, may be subject to a minimum amount of €5,000 and a fee of up to 0.1 BTC.

9. Bonuses and Promotions

9.1 General Bonus Terms

Incaspin offers a variety of casino and sports bonuses, including the Welcome Package, reload bonuses, highroller bonuses, sports free bets, and various tournaments. Each bonus may have its own specific rules, but the following key rules apply to most casino bonuses, unless stated otherwise:

• Wagering requirement: 40x the bonus amount.
• Maximum bet while wagering: €5 per spin or game round.
• Bonus validity: 7 days for Welcome Package bonuses; 14 days by default for other bonuses, unless stated differently.
• Maximum win: 10x the awarded bonus amount, unless terms for a specific promotion say otherwise.
• Only one bonus can be active at any given time.
• Bonuses are sticky, meaning that bonus funds cannot be withdrawn until wagering is completed; if you choose to withdraw before meeting the wagering, the bonus and bonus winnings will be forfeited.

Sports bonuses usually have the following key conditions:

• Wagering requirement: 5x the bonus amount.
• Minimum deposit: €20.
• Minimum events per bet slip: 3.
• Minimum odds per selection: 1.4.
• Validity: 14 days.
• Cash-out bets and voided bets do not count towards wagering.

9.2 Wagering Contribution

Different types of games contribute differently to meeting wagering requirements:

Certain slots or game categories may be restricted for bonus play. Please always check the specific bonus rules and the list of excluded games on the promotion page.

9.3 Welcome Package

Our standard casino Welcome Package may include up to €2,500 in bonuses and 250 free spins over the first deposits, subject to the current offer on the Website. Key points include:

• Minimum deposit: €15 per qualifying deposit.
• Wagering: 40x bonus amount.
• Free spins are issued on selected games such as Gates of Olympus, Aztec Magic, Aztec Magic Deluxe, Johnny Cash, Platinum Lightning, and Platinum Lightning Deluxe, depending on current offers.
• Free spins and associated winnings usually expire within 7 days unless stated otherwise.

9.4 Bonus Abuse

Incaspin reserves the right to withhold, cancel, or remove bonuses and winnings in cases of suspected bonus abuse or irregular play, including but not limited to:

• Using multiple accounts.
• Placing equal, low-margin, or zero risk bets.
• Using bonus funds on restricted games.
• Exploiting software or technical glitches.

10. Games and Services

10.1 Available Products

Incaspin offers a wide range of gambling products, which may include:

• Online Casino slots
• Live Casino
• Table games
• Jackpot games
• Crash and instant win games
• Sportsbook
• Esports betting

10.2 Game Providers

We work with many recognised providers such as Pragmatic Play, Playson, BGaming, Evolution, Hacksaw Gaming, Yggdrasil, Red Tiger, NetEnt, Microgaming, Push Gaming, Thunderkick and others. The list of available providers and games may change over time.

10.3 Game Rules

Each game or game category has its own rules and payout tables, provided within the game itself. By placing a bet, you confirm that you have read and understood the rules of that game.

10.4 Malfunctions and Errors

If a game or system malfunctions, all affected bets may be voided. Winnings from such bets are cancelled and the original stakes may be returned to the player where appropriate. In case of discrepancy between the game result on your screen and the game server, the server result will prevail.

11. Technical and Security Measures

Incaspin uses modern SSL encryption to protect data transfers between your device and our servers. We also apply internal security controls designed to protect player data, funds, and game integrity.

Access to your account may sometimes be interrupted due to maintenance, technical issues, or events beyond our control. We will act reasonably to restore the service as soon as possible but cannot guarantee continuous availability at all times.

12. AML and Prohibited Activity

Incaspin follows Anti-Money Laundering and Counter-Terrorist Financing measures. You must:

• Use your own payment methods.
• Provide accurate information during registration and verification.
• Not deposit funds that come from criminal or illegal sources.
• Not engage in suspicious or fraudulent transactions.

We may report suspicious activity to relevant authorities, block or freeze accounts and funds, and suspend withdrawals where required by law or regulation.

13. Intellectual Property

All content on the Website, including logos, graphics, text, software, and trademarks, is owned by Incaspin or its licensors. You may use this content only for personal and non-commercial purposes as part of your use of the Website. You may not copy, modify, distribute, or use any part of the content without prior written permission from us.

14. Self-Exclusion and Account Closure

14.1 Temporary Suspension

You may request a temporary suspension of your account for a period you choose. During that time you will not be able to log in or gamble, but you may still contact support for any balance-related questions.

14.2 Self-Exclusion

If you choose self-exclusion for responsible gaming reasons, it will be set for a minimum of 3 months and up to 5 years. During self-exclusion:

• You cannot access your account.
• You should not try to open new accounts. If we find them, we will close them.
• We will do our best to stop marketing materials being sent to you.

14.3 Account Closure by Us

We may close or suspend your account, and in some cases void bets or seize funds, where we have reasonable grounds to believe that:

• You have breached these Terms and Conditions.
• You have provided false or misleading information.
• You are involved in fraud, collusion, money laundering, or other unlawful activity.
• You are using our services in a way that may harm Incaspin or other players.

15. Limitation of Liability

To the fullest extent permitted by law:

• Incaspin is not liable for any loss or damage arising from your use of the Website, including but not limited to loss of profits, data, or goodwill.
• We are not responsible for failures or delays caused by your internet connection, hardware, software, or any technical issues outside our control.
• In any case where our liability is established, it will not exceed the amount you have deposited and remain unused or the amount of the specific bet involved, whichever is lower.

16. Complaints and Disputes

If you have a complaint about our services, please contact our customer support as follows:

• Start a conversation via Live Chat, describing the issue in detail.
• Or send an email to [email protected] with your account details, time, and nature of the issue.

We aim to resolve complaints in a fair and timely manner. If we need more information, we may contact you by email or chat. Where required by our licence or applicable law, you may also have the right to escalate unresolved disputes to an external dispute resolution body, which will be set out on the Website if available for your region.

17. Changes to Terms and the Website

Incaspin may update these Terms and Conditions from time to time, for example to reflect legal changes, regulatory requests, or improvements to our services. We will publish the updated version on the Website and, where necessary, notify you by email or on-site notification.

By continuing to use the Website after changes are published, you accept the new version of the Terms and Conditions. If you do not agree with the updated Terms, you must stop using the services and close your account.

18. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Tobique, as they apply to the licence issued by the Tobique Gaming Commission. Any dispute that arises in connection with these Terms, which is not resolved through our complaints process or external dispute bodies (if available), may be brought before the competent courts as specified by the laws of the governing jurisdiction.

19. Final Provisions

If any clause of these Terms and Conditions is held to be invalid or unenforceable, that clause will be removed or limited to the minimum extent necessary, and the rest of the Terms will continue in full force.

These Terms and Conditions, together with all referenced policies and rules, constitute the entire agreement between you and Incaspin regarding your use of the Website.

By registering, logging in, placing bets, claiming bonuses, or using any service on inca-spin.uk, you confirm that you have read, understood, and agreed to these Terms and Conditions.

20. Additional Contact Information

If you need to reach us for any contractual, legal, or account-related matter, please use:

• Customer Support (24/7): Live Chat via the Website
• Email: [email protected]
• Website: https://inca-spin.uk

Please keep a copy of these Terms and Conditions for your records. You can also print this page directly from your browser.