Cookie Policy

This Cookie Policy explains how Incaspin Casino (referred to as “Incaspin”, “we”, “us”, or “our”) uses cookies and similar technologies on our United Kingdom facing website inca-spin.uk (the “Website”) and through our online casino, live casino, sportsbook and esports services (the “Services”).

By using the Website, creating an account, or continuing to browse, you consent to the use of cookies in line with this Cookie Policy and our Privacy Policy. You can manage your cookie preferences at any time as explained below.

1. Who we are

Incaspin is an online gaming brand operated by Legasta Technologies SRL, a company registered in Costa Rica, and licensed by the Tobique Gaming Commission under licence number 0000158. Our Services are intended for players aged 18 and over.

This Cookie Policy applies to all visitors and registered players who access our Website from the United Kingdom.

2. What are cookies?

Cookies are small text files that are stored on your computer, mobile or other device when you visit a website. Cookies allow a website to recognise your device, remember your choices and understand how you use the site.

Cookies can be:

Session cookies – temporary cookies that stay on your device until you close your browser.
Persistent cookies – cookies that remain on your device for a set period or until you delete them.
First-party cookies – cookies placed by the website you are visiting.
Third-party cookies – cookies placed by a domain other than the website you are visiting, for example by analytics or advertising partners.

3. Why we use cookies

We use cookies for several important reasons:

To provide a secure online casino, live casino, sportsbook and esports service.
To remember your account settings and preferences.
To keep you logged in while you play.
To process payments and support the cashier function.
To improve site performance and fix technical issues.
To understand how visitors use our Website so we can improve content and layout.
To measure the success of promotions and marketing campaigns.
To show relevant bonuses and offers based on your interests, in line with applicable law.

4. Types of cookies we use

We group the cookies we use into the following categories:

4.1 Strictly necessary cookies

These cookies are essential for the proper running of the Website and for the Services you request. Without them, our casino games, login system, payment services and basic security functions would not work as expected.

We use strictly necessary cookies to:

Allow you to log in and manage your account.
Maintain your session while you move between pages.
Handle security checks, KYC steps and fraud prevention.
Support payment processing through our cashier.
Remember your basic privacy and cookie choices.

Because these cookies are required for the site to function, you cannot opt out of them through our cookie tools. You may block them in your browser, but some parts of the Website will then not work.

4.2 Performance and analytics cookies

Performance and analytics cookies collect information about how visitors use the Website. This data helps us understand which pages are popular, how long users stay on the Website, where they encounter errors, and how they move through our content.

We use these cookies to:

Measure visits and traffic sources.
See which pages and games are used most.
Monitor technical performance and loading speed.
Detect errors and improve overall stability.

The information from these cookies is aggregated and does not directly identify you. You can refuse performance and analytics cookies, but this limits our ability to improve the Website.

4.3 Functionality cookies

Functionality cookies allow the Website to remember your choices so your experience feels smoother and more personal. These cookies are not vital for basic use, but they make your visits more convenient.

We use functionality cookies to:

Remember your language and region settings.
Store preferences such as game view or odds format for sports.
Remember whether you have already seen certain pop-ups or onboarding messages.

If you disable these cookies, some features may not work as expected and you may need to set your preferences each time you visit.

4.4 Marketing and advertising cookies

Marketing cookies help us show Incaspin Casino adverts that are more relevant to you on other websites, apps and platforms. They may also be used to limit how often you see an advert and to measure how effective our campaigns are.

We use marketing cookies to:

Track promotions and welcome offers you have viewed or claimed.
Show adverts for Incaspin services based on your interests, where allowed by law.
Measure clicks, impressions and conversions from our marketing partners.
Prevent showing the same advert repeatedly.

Marketing cookies are usually third-party cookies set by our advertising and affiliate partners. You can choose to disable marketing cookies in our cookie settings or in your browser. If you do so, you may still see general adverts, but they will be less relevant to your interests.

4.5 Security and fraud prevention cookies

We use certain cookies and similar technologies to help protect your account and comply with our licence obligations, KYC and AML policies.

These cookies help us:

Detect suspicious activity and possible fraud.
Prevent unauthorised access to accounts.
Apply limits and self-exclusion settings correctly.
Support responsible gaming tools.

As with strictly necessary cookies, these cookies are closely linked to the safety of our Services and may not be fully disabled without affecting how you access your account.

5. Cookies and similar technologies

Besides cookies, we may use other tracking technologies that behave in a similar way. These may include:

Pixel tags and web beacons – small graphic files that monitor actions such as opening an email or loading a page.
Local storage – data stored in your browser or device that supports features such as remembering preferences.
Software development kits (SDKs) – used within our mobile web app or downloadable app to support analytics, security and marketing functions.

We treat these technologies in a similar way to cookies and manage them in line with this Cookie Policy and our Privacy Policy.

6. Cookies we may use – examples

The table below gives examples of the types of cookies and tools that may be used on our Website. The names and purposes may change over time as we improve our Services.

Cookie / Tool	Provider	Type	Purpose	Typical expiry
Session ID cookie	Incaspin	Strictly necessary	Maintains your login session while you move through the Website and play games.	End of browser session
Security token cookie	Incaspin	Strictly necessary	Helps protect the Website from unauthorised access and fraud.	Up to 24 hours
Preference cookie	Incaspin	Functionality	Remembers language, odds format and display options.	Up to 12 months
Analytics cookie	Analytics partner	Performance	Collects anonymous data about visits, traffic sources and page usage.	Up to 24 months
Marketing pixel	Advertising partner	Marketing	Measures performance of adverts and promotions for Incaspin Casino.	Up to 24 months

The exact cookies we use may vary depending on your location, device, browser, and which parts of our Services you interact with.

You have several options to control or limit the use of cookies on our Website.

When you first visit the Website, you will see a cookie banner or pop-up. Through this tool you can:

Accept all cookies.
Reject non-essential cookies.
Adjust your preferences by category (for example, performance or marketing).

You can change your choices at any time by visiting the cookie settings section, where available, or by clearing cookies in your browser and setting your choices again when the banner appears.

7.2 Browser controls

Most browsers allow you to manage cookies directly. You can usually:

See which cookies are stored on your device.
Delete all cookies or specific cookies.
Block cookies from certain websites.
Block third-party cookies.
Set the browser to delete cookies every time you close it.

Instructions for cookie settings are available in your browser’s help menu. If you block or delete cookies, parts of the Website and some Services may not work correctly, especially login, cashier, and game sessions.

7.3 Third-party opt-out tools

Some of our analytics and advertising partners may offer their own opt-out tools or settings. These are managed on their websites or within their apps. Your choices there may apply across multiple websites, not just our own.

Please note that blocking or opting out of certain third-party cookies does not mean you will see no advertising. You may still see general adverts that are not based on your activity on our Website.

8. Personal data and cookies

Some cookies collect data that may be linked to you as a player, especially when you are logged into your Incaspin account. This can include:

IP address and approximate location.
Device type, operating system and browser.
Time of access and pages viewed.
Click paths, game usage and interaction with promotions.

Where cookies involve personal data, we use this data in line with applicable data protection laws and our Privacy Policy. We process such data for purposes including:

Providing our Services and fulfilling our contract with you.
Meeting legal and regulatory duties under our gaming licence.
Protecting our rights and preventing fraud, money laundering or misuse.
Improving and promoting our Services, where a lawful basis applies.

For more details about how we handle personal data, your rights as a data subject, and how long we keep information, please refer to our Privacy Policy on the Website.

9. Third-party cookies

We may allow trusted third parties to place cookies on your device through our Website. These partners help us with services such as:

Analytics, performance monitoring and service improvement.
Security checks and fraud detection.
Advertising, affiliate marketing and campaign tracking.
Payment processing and customer support tools.

These third parties have their own privacy and cookie policies which we encourage you to review. We take steps to work with partners who handle data in a responsible and lawful manner, but we do not control their cookies directly.

10. Cookies and responsible gaming

We place great weight on responsible gaming and player protection. Some cookies and similar technologies help us apply responsible gaming tools such as:

Self-exclusion options and time-outs.
Deposit limits and gameplay limits.
Monitoring of risky patterns of play.

Where allowed and required by regulation, we may combine data collected through cookies with your account information to support safer play and to honour restrictions or exclusion periods that you have requested.

11. Cookies on mobile devices and app use

Our Services are available across desktop, mobile browsers and a mobile web app experience. On mobile devices we may use:

Browser cookies, similar to those used on desktop.
Local storage within the browser to remember settings.
SDKs within the app experience for analytics, security and marketing where applicable.

The same principles described in this Cookie Policy apply to these technologies. In addition to browser controls, you may use your device or operating system privacy settings to manage permissions linked to the app environment.

Cookies remain on your device for different periods depending on their type and purpose. Session cookies are removed when you close your browser. Persistent cookies stay for a set duration which can range from a few minutes to several years.

We try to keep cookie lifetimes as short as is reasonable for their purpose. Where data from cookies is associated with your personal data, we apply the retention rules described in our Privacy Policy and keep it only as long as needed for legal, regulatory or operational reasons.

13. Legal basis for using cookies (United Kingdom)

For visitors and players in the United Kingdom, we rely on the following legal bases for using cookies and processing data related to them:

Consent – for non-essential cookies such as performance, functionality and marketing cookies, we rely on your consent. You grant this through our cookie banner or settings and may withdraw it at any time.
Legitimate interests – for certain analytics, security and service improvement measures, provided these interests are balanced with your rights and freedoms and where consent is not required.
Legal obligations and licence conditions – for cookies that help us meet regulatory duties, AML/KYC requirements and responsible gaming standards.

14. Impact of disabling cookies

If you choose to disable or block some cookies, the Website may not function as intended. In particular, you may experience:

Inability to log in or stay logged in to your account.
Errors while playing casino or live dealer games.
Issues with placing sports or esports bets.
Problems with deposits, withdrawals or bonus activation.
Repeated display of the same banners or information messages.

Strictly necessary cookies are important to operate our Services. For this reason, if you block them through your browser, you may not be able to access parts of the Website or use your Incaspin account.

We may update this Cookie Policy from time to time, for example to reflect changes in law, regulatory guidance, or how we use cookies on the Website. Any updates will be posted on this page with a revised “last updated” date.

We may also provide a notice on the Website or within your account for significant changes. We encourage you to review this Cookie Policy regularly so you stay informed about our use of cookies and your choices.

16. Contact us

If you have any questions about this Cookie Policy, our use of cookies, or your data protection rights, you can contact us using the details below:

Incaspin Casino – Cookie and Privacy Enquiries
Email: [email protected]

For general customer support, including help with your account, deposits, withdrawals, bonuses or technical issues, please use the support channels listed on our Website, including live chat and support email.

You may also find more information about our services and our approach to player security, payments, bonuses and responsible gaming on our homepage at inca-spin.uk.

By continuing to use the Website, you confirm that you have read and understood this Cookie Policy and agree to the use of cookies as described, subject to the preferences you set.