Privacy Policy

Last updated: 10 July 2026

Contact Details

This Privacy Policy explains how Incaspin Casino (“Incaspin”, “we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit or use our online casino, live casino, sportsbook and esports services in the United Kingdom.

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Email: [email protected]

Who We Are

Incaspin Casino is an online entertainment brand operated globally by Legasta Technologies SRL, a company registered in Costa Rica, and supported in payments by OptaStream Innovations Limited, a company registered in Cyprus.

Key corporate details:

Brand name: Incaspin Casino
Global operator: Legasta Technologies SRL, company number 3-102-921383, registered in the jurisdiction of Costa Rica
Registered address: Province 01 San Jose, Canton 01 San Jose, Cathedral District, Tenth Avenue, Thirty-Three and Thirty-Five Streets, Office 3335
Payment agent: OptaStream Innovations Limited, registration number HE 472273, registered in Cyprus
Payment agent address: Souliou, 18, 2018, Strovolos, Nicosia, Cyprus
Gaming licence: Tobique Gaming Commission, licence number 0000158
Age limit for play: 18+

Scope of this Privacy Policy

This Privacy Policy applies to:

Our United Kingdom facing website and related mobile web version
Our web-based casino app and mobile applications for Android and iOS
All casino, live casino, sports and esports products and services offered to users in the United Kingdom
Any communication you have with us via email, live chat, forms or other channels

By opening an account, using our services or contacting us, you agree to the terms of this Privacy Policy.

Legal Basis for Processing

We process personal data in line with applicable data protection laws. Depending on the type of processing, we rely on one or more of the following legal grounds:

Performance of a contract: to open and manage your account, process payments, provide bonuses and handle support
Legal obligations: to comply with anti-money laundering (AML), know-your-customer (KYC), age verification, tax, accounting and other legal duties
Legitimate interests: to improve our services, keep our site safe, prevent fraud, guard our rights and send direct marketing to existing customers where lawful
Consent: for some marketing, cookies and similar technologies, and for any processing where we ask for your clear agreement

What Data We Collect

We collect different types of personal and technical data depending on how you use Incaspin Casino.

Identity and Contact Data

First name and last name
Date of birth and confirmation that you are 18 or older
Country of residence and address details
Email address and phone number
Proof of identity such as passport, national ID card or driving licence (copies or scans)
Proof of address such as utility bill or bank statement (copies or scans)

Account and Usage Data

Username and password (stored in encrypted form)
Account preferences, language, communication settings
Login history, session information and time spent on site
Game history, bets placed, wins, losses and bonuses used
Tournaments and promotions you join and your results
Customer support interactions, notes and recordings where applicable

Financial and Transaction Data

Currency used (for example EUR, GBP, BTC or other options we offer)
Deposit and withdrawal records, including amounts, methods and timestamps
Payment method details in masked or tokenised form where possible
Bank transfer details where required for payouts
Crypto wallet address information where used for transactions
Checks made to meet AML and KYC obligations

Technical and Device Data

IP address and approximate location based on IP
Device type, operating system and browser type
Device identifiers where available
Log files and error reports
Cookie and similar technology identifiers

Marketing and Communication Data

Your subscriptions to email, SMS and push messages
Your responses to campaigns, offers and surveys
Preferences regarding promotions, games and categories

Special Categories and Sensitive Data

As a general rule, we do not seek to collect data about your health, ethnicity, religion or other sensitive areas. However, we may record information about self-exclusion, gambling limits and responsible gaming requests where this is needed to protect you and to comply with legal and regulatory duties.

How We Collect Your Data

We collect data from the following main sources:

Data you provide when you register, update your profile or contact us
Data generated when you place bets, play games, deposit or withdraw funds
Data gathered automatically through cookies and similar tools when you browse our site or use our apps
Data we receive from payment providers, ID verification partners and other service suppliers engaged to help us meet our legal and contractual duties
Data from public records, sanction lists and fraud databases used for due diligence and AML checks

Purposes for Which We Use Your Data

We use personal data for clear and lawful reasons, as set out below.

To Create and Manage Your Account

Registering you as an Incaspin customer in the United Kingdom
Verifying your age and identity
Keeping your login credentials secure
Managing your loyalty status, missions and wheel or promotion access

To Provide Gaming and Betting Services

Allowing you to access slots, live casino, table games, crash games, jackpots, sports and esports markets
Processing bets, calculating winnings and losses
Crediting bonuses, free spins and promotional rewards to your account
Recording your game history and transaction records

To Process Deposits and Withdrawals

Accepting deposits with Visa, MasterCard, Revolut, Skrill, Paysafecard and supported cryptocurrencies
Paying withdrawals via Visa OCT, MasterCard Payment Transfer, bank transfer and supported crypto options
Conducting security checks, AML checks and fraud checks on payments
Meeting our obligations regarding transaction monitoring and reporting

To Meet Legal and Regulatory Duties

Complying with AML laws and regulations
Verifying your age and preventing underage gambling
Meeting licence requirements from the Tobique Gaming Commission
Keeping accounting, tax and audit records
Responding to lawful requests from authorities

To Promote Responsible Gaming

Implementing self-exclusion for three months up to five years, where you request it
Applying deposit limits, loss limits or session limits on your account where you request or where law requires
Monitoring for signs of harmful gambling behaviour using account and play data
Contacting you where we see signs of risk, in line with our duty of care

To Keep Our Services Safe

Preventing and detecting fraud, money laundering and other crime
Protecting our systems, games, payment channels and customers from abuse
Monitoring for multiple accounts, chargebacks and bonus abuse
Investigating complaints, disputes and potential breaches of our terms

To Improve and Promote Our Services

Analysing site and app performance and fixing technical issues
Understanding which games, providers and features are popular
Creating statistics and reports in aggregated or anonymised form
Sending service messages and permitted marketing about our products, tournaments and offers

Marketing Communications

We may send you marketing messages about Incaspin Casino, including news about promotions such as the Welcome Package, deposit bonuses, sports offers, tournaments and loyalty rewards.

We will respect your marketing choices:

You can choose your preferences during registration or later in your account settings
You can unsubscribe from email marketing at any time by using the link in our messages
You can contact us at our support email to update your choices

Even if you opt out of marketing, we may still send you service messages such as account alerts, security notifications, changes to terms and key information about your deposits, withdrawals and responsible gaming tools.

Cookies and Similar Technologies

We use cookies and similar tools to run our website and apps and to improve your experience. Cookies are small text files stored on your device. They help us remember your preferences, keep you logged in and understand how our site is used.

We use several types of cookies:

Strictly necessary cookies: needed for our site and casino platform to function, for example to keep your session active while you play
Performance and analytics cookies: used to measure visits, usage patterns and game popularity, so we can improve our site and services
Functionality cookies: used to remember your language, currency and other choices
Marketing cookies: used, where permitted, to show promotions and measure the success of campaigns

You can manage cookies through your browser settings. Disabling some cookies may affect how the site works and may limit access to certain features.

We may share your personal data with carefully chosen partners and service providers where this is needed for our operations or required by law.

Service Providers

Payment processors and banks that handle deposits, withdrawals and refunds
ID verification and KYC partners that confirm your identity and age
Game providers that supply slots, live games, table games, crash games, jackpots, instant win titles and more
Technology providers for hosting, security, analytics, customer support and email delivery
Marketing and affiliate platforms to run campaigns, where permitted by law

Group and Corporate Partners

Our operating company Legasta Technologies SRL
Our payment agent OptaStream Innovations Limited
Other entities that may help us deliver our services under a business arrangement

Authorities and Third Parties

Regulators and gaming authorities, including the Tobique Gaming Commission
Law enforcement agencies and courts, where we have a legal duty to share information
Fraud prevention agencies, credit institutions and sanction list providers
Professional advisers such as lawyers, auditors and consultants
Potential buyers or investors in case of merger, acquisition or restructuring, subject to safeguards

In all cases, we limit access to personal data to those who need it for a clear purpose and we expect recipients to protect it in line with applicable data protection rules.

International Data Transfers

Due to the international nature of online gaming, your data may be processed in countries outside the United Kingdom, including in the European Economic Area, Costa Rica, Cyprus and other locations where our partners and game providers are based.

Where we transfer personal data to countries that may have different data protection laws, we aim to use safeguards recognised by data protection authorities, such as contract clauses or similar arrangements, so that your data remains protected.

Data Retention

We keep your personal data for as long as we have a lawful and clear reason to do so. This depends on the type of data and the purpose:

Account and identity data: kept while your account is active and for a period after closure to meet legal and regulatory duties, usually several years
Transaction and game history: kept for periods required by AML, licence and tax rules
Marketing preferences and communication records: kept while you remain a customer and for a period after you unsubscribe, in order to show we respected your wishes
Responsible gaming and self-exclusion records: kept for the length of the exclusion or limit, and for an additional period if required by regulation

When we no longer need personal data, we will delete it or convert it into anonymised data so that you are no longer identifiable.

Data Security

Incaspin uses security measures to protect your personal data against loss, misuse, unauthorised access, disclosure or change. These include:

SSL encryption for website and app communications
Secure storage of account credentials and passwords
Access controls and permissions for staff and partners
Monitoring of systems and activities for suspicious behaviour
Policies for handling data breaches and security incidents

While no system can give complete protection, we take data security seriously and work to keep your information safe.

Your Rights

Subject to applicable law, you may have the following rights over your personal data:

Access: the right to ask for a copy of the personal data we hold about you
Rectification: the right to ask us to correct inaccurate or incomplete data
Erasure: the right to ask us to delete your data where there is no valid reason to keep it, subject to our legal and regulatory duties
Restriction: the right to ask us to limit the way we use your data in certain cases
Portability: the right to ask for certain data in a structured, commonly used format so that you can pass it to another provider where technically possible
Objection: the right to object to some processing, including direct marketing based on legitimate interests
Withdrawal of consent: where processing is based on your consent, you may withdraw that consent at any time, without affecting earlier processing

To exercise your rights, please contact us at [email protected]. We may ask you to confirm your identity before we act on your request. Some rights may be limited where we must keep data for legal or regulatory reasons, including our AML and licence obligations.

Responsible Gaming and Self-Exclusion

We are committed to responsible gaming and take steps to help you stay in control.

If you choose to use our responsible gaming tools, we will process some personal data for this purpose, for example:

Self-exclusion details, including start date, end date and reason where provided
Deposit limits, loss limits and session limits you set
Records of communication we have with you about potential gambling harm

We use this data to keep your limits active, prevent access during self-exclusion periods and meet our duty of care. We may also use it in line with regulation to identify patterns of behaviour that suggest risk.

Children and Underage Use

Incaspin Casino is for adults only. You must be at least 18 years old to create an account or use our services. We carry out age verification checks and may ask for proof of identity and age.

If we discover that an underage person has opened an account, we will close the account, cancel bets, withhold bonuses and handle any remaining balance in line with legal and licence rules. We will also remove personal data as far as we are legally able to.

Automated Decision-Making and Profiling

We may use automated systems that analyse your data and behaviour for several purposes:

To prevent fraud, money laundering and bonus abuse
To check you meet age and identity requirements
To manage risk and protect our services
To suggest offers or content that we think may be relevant to you, where allowed

These systems may affect access to some services, bonuses or payment options where a risk is detected. You can contact us if you have questions about any automated decision that has a significant effect on you.

Third-Party Links and Content

Our site and apps may contain links to external websites or services, such as game suppliers, payment providers, partners or information resources. These websites have their own privacy policies. We are not responsible for how they process your data. We encourage you to read their privacy statements before sharing any personal information with them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in law, regulatory guidance, our licence conditions or our services. The date at the top of this page shows when it was last updated.

We will take reasonable steps to let you know about major changes, which may include email communication or notices on our site. Your continued use of our services after changes take effect will be treated as acceptance of the updated Privacy Policy.

How to Contact Us

If you wish to exercise your data rights, make a complaint or ask a question about this Privacy Policy, please contact us:

Email: [email protected]

For general information about our services, promotions, bonuses, payment options and games, please visit our homepage at inca-spin.uk.

Complaints and Dispute Resolution

If you feel that we have not handled your personal data in line with this Privacy Policy or with applicable data protection laws, you may contact us using the details above and we will do our best to address your concerns.

You may also have the right to raise a complaint with a data protection authority. Details of how to do so will depend on your place of residence and the authority that has jurisdiction over data protection matters in your area.

Summary

Incaspin Casino values your privacy and the security of your personal information. We collect and use data so that we can provide secure online casino, live casino, sports and esports services, meet our legal and licence duties, promote responsible gaming and give you a smooth playing experience. We will continue to review and improve our data protection practices so that your information is handled with care and respect.